Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

To request a return, please contact us at helvesco.shop@gmail.com.

Please note that all returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Address

The return address will be provided after your return request has been reviewed and approved.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 30 days of delivery. We will review the issue and work with you to provide an appropriate solution.

If your return is approved because the item arrived damaged, defective, or incorrect, you will not be responsible for the return shipping cost. We will provide instructions on how to proceed.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Hazardous materials or flammable products
Gift cards

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order.

Cancellations

Orders may be cancelled until the item has been fulfilled. Once an item has been fulfilled, the order can no longer be cancelled. If you wish to cancel your order, please contact us as soon as possible at helvesco.shop@gmail.com.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at helvesco.shop@gmail.com.