FAQ

How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 5–11 business days.

Do you offer free shipping?

Yes. Free shipping is included on all orders.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

Can I return my order?

We accept returns within 30 days of delivery for unused items in their original condition. Please see our Return & Refund Policy for full details.

What if my item arrives damaged?

Please contact us within 7 days of delivery with your order number and photos of the damaged item. We’ll help resolve the issue as quickly as possible.

How can I contact customer support?

Visit our Contact Us page or email us at helvesco.shop@gmail.com.